Frequently Asked Questions

Quick answers about IT infrastructure, managed services, cloud, cybersecurity, networking, CCTV, AV, digital signage and more.

Who is emtech and what services do you provide?

emtech is a UAE-based technology partner helping organizations modernize and secure their IT.

What makes emtech different from other IT providers in the UAE?

End-to-end delivery, rapid response, and compliance by design. We’re certified (ISO, TRA, MCC, SIRA) and partner with leading vendors, so you get best-fit tech and accountable SLAs.

What certifications do you hold (ISO, TRA, MCC, SIRA)?
  • ISO certified — global quality standards
  • TRA approved — telecom & digital government compliance
  • MCC certified — Municipality & Civil Defense compliance
  • SIRA certified — Security Industry Regulatory Agency (CCTV compliance)

Learn more on About Us.

Who are your technology partners?

Microsoft, Cisco, Dell, HPE, Huawei, Aruba, SonicWall, Sophos, Fortinet, Barracuda, Check Point, Sangfor, Ruijie, 3CX, Veeam, Acronis, Schneider, Hikvision, Mimecast and more.

Do you set up IT for new offices or new ventures?

Yes — complete office IT build-outs:

  • Structured cabling
  • Servers, storage and virtualization
  • Enterprise Wi-Fi, switching and routing
  • Identity, security and compliance
  • Cloud integration and migration
Do you provide Managed IT Services? What’s included?

Yes. Our Managed IT Services cover daily operations under clear SLAs:

  • 24/7 remote and onsite support
  • Engineers on demand (remote, hybrid, onsite)
  • Monitoring, patching and asset management
  • Backup and disaster recovery
  • Cloud and Microsoft 365 administration
  • Vendor and license management
Can you provide engineers on demand?

Yes — scale your team with certified engineers on remote, hybrid or onsite models through our managed services.

Do you handle cloud migration and Azure management?

Yes. We plan and execute secure migrations to Microsoft Azure, then run and optimize through Azure Managed Services and Azure UAE.

Do you provide Microsoft Copilot licenses and AI solutions?

Yes — we supply Copilot licenses and enable secure AI in Microsoft 365 with governance and user training. Start with Digital Workspace or Azure Managed Services.

What cybersecurity solutions do you offer?

Strategy, technology and 24/7 operations via our cybersecurity services:

  • Firewalls, EDR/XDR and email security
  • SIEM, SOC and incident response
  • Identity & access management (IAM)
  • Compliance and vulnerability assessments
Do you provide SIRA-approved CCTV solutions for corporates?

Yes — design, install and maintain SIRA-approved CCTV for offices, warehouses and retail, plus CCTV surveillance services.

Why does SIRA approval matter in Dubai?

SIRA ensures video systems meet legal and security standards; many facilities require it for licensing and insurance.

Do you design enterprise Wi-Fi and networking (e.g., Aruba)?

Yes — campus Wi-Fi, switching, SD-WAN, NAC and VPN. We’re partnered with vendors such as Aruba, Cisco and Fortinet. See Wi-Fi solutions.

Do you provide rental Wi-Fi for events and exhibitions?

Yes — Wi-Fi as a Service for events and temporary offices, with onsite support and monitoring.

Do you deliver corporate AV and video-conferencing setups?

Yes — meeting rooms, boardrooms and collaboration spaces with certified integration. See a recent project here.

Do you offer digital signage solutions?

Yes — cloud-managed signage, video walls and content support. Explore IT Infrastructure and Digital Solutions while our dedicated page is updated.

Do you provide digital workplace and eLearning solutions for corporates?

Yes — custom eLearning, LMS integration, and adoption programs alongside Digital Workspace.

Can you relocate a data center or server room?

Yes — we plan the move, handle labeling, transport, re-rack, power, cooling checks and post-migration validation to minimize downtime.

Do you provide structured cabling and fiber?

Yes — certified structured cabling (copper and fiber), rack dressing and documentation with test reports.

How quickly do you respond to IT emergencies?

We operate with strict SLAs and real-time tracking via our service platform. For urgent help, contact our managed services team or reach us.

Which regions do you serve?

Headquartered in the UAE, we support businesses across the GCC and wider region. Tell us your location and we’ll confirm coverage and timelines.

How do we get started?

Share your goals and current setup. We’ll run a quick assessment and propose a practical roadmap with options and timelines.

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