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Include the affected service, when the problem began, who is affected, the business impact and any visible error message. Use your agreed support channel. Do not include passwords, one-time codes…
Read answer : What should you include in an IT support request?Prepare the business problem, affected users, current systems, constraints and a realistic description of the desired outcome. You do not need a complete technical specification. A clear starting brief helps…
Read answer : What should you prepare for an emtech project consultation?Go deeper with relevant resources from across emtech.
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Use the support contacts in your service agreement for active incidents.
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