Technology partnerships
emtech, a trusted IT company in Dubai, delivers fully managed IT services and cutting-edge digital transformation solutions to SMEs and mid-market organizations across the region.
Rapid IT Support with Lightning-Fast Response Times
At emtech, we know that speed is critical when handling IT support requests. Unlike other IT companies in Dubai, we leverage Emassist – our Digital Service Delivery Platform, designed to streamline IT support, project execution, and service management. Emassist provides real-time visibility into support tasks, ensuring you receive prompt, efficient, and transparent IT assistance when you need it most.
Looking for a reliable IT company in Dubai? Partner with emtech for seamless IT support and transformation solutions tailored to your business needs.
emtech delivers secure, reliable, and cost-effective IT solutions, offering a full spectrum of IT support, business IT solutions, IT infrastructure, digital transformation, cybersecurity consulting, and IT consultancy services in Dubai. As one of the top IT companies in the UAE, we stand out with a dedicated IT consultancy team and a 24/7 service desk, ensuring round-the-clock support for businesses across the region.
Get your IT problems solved anytime with our 24/7 support. Our certified engineers and dedicated account managers are here to help you no matter what time it is. With emtech, you can get the solutions you need and the peace of mind that comes with it.
When it comes to IT services and solutions, you can count on emtech’s decades of experience in Dubai. From Data center solutions to Server solutions, Wifi Solutions, CCTV Solutions, and Access point setup, emtech has the expertise to provide you with the best service offerings in the region.
In short
emtech Computer Co LLC is an IT company in Dubai, founded in the UAE in 1993, with its head office in Dubai and a branch in Abu Dhabi. It delivers managed IT support and AMCs, network and infrastructure projects, cybersecurity, cloud and Microsoft 365 services, and SIRA-certified security systems. 24/7 support is available on eligible managed-service agreements, with response targets set by the agreed SLA.
Yes. emtech serves Dubai, Abu Dhabi, Al Ain, Sharjah and the Northern Emirates from its Dubai head office and Abu Dhabi branch, so organisations with several offices can use one provider.
Yes. emtech supports free zone and mainland companies alike; the main differences are the data protection law that applies and any building or landlord rules, which are covered during onboarding.
A list of users, devices, servers, sites and key applications, current pain points and any compliance requirements. emtech then reviews the environment and agrees the SLA and scope before support begins.
No. 24/7 support is available on eligible managed-service agreements, and response targets depend on the SLA you choose. Business-hours support suits many offices, while critical systems usually justify round-the-clock cover.
Yes. Projects such as cabling, network upgrades, Microsoft 365 migration or CCTV installation can be delivered on their own, with optional support afterwards.
An IT solutions company designs and delivers projects, such as a new network, server room or CCTV system, while an IT services company runs and supports what is already in place under a contract. Most Dubai organisations need both, because every project hands over to ongoing support. emtech does both, so the team that installs a system can also maintain it under an AMC or managed service agreement.
Yes. Each client has a named account manager who coordinates support, projects and service reviews, so you have one contact for escalations and planning. Day-to-day requests still go through the service desk so that they are logged and tracked against the SLA.
For most offices, onboarding takes a few weeks from signed agreement to full SLA, depending on the number of sites and how complete the existing documentation is. Urgent issues found during discovery can be handled as project work in the meantime.
Yes. In a co-managed arrangement your team keeps the areas it knows most deeply, such as business applications, while emtech covers infrastructure, security, out-of-hours support or specific projects. Responsibilities are written down so nothing falls between the two teams.
