Question 1

Who is emtech and what services do you provide?

Accepted Answer

emtech is a UAE-based technology partner delivering IT infrastructure, managed IT services, cloud services, cybersecurity, networking and Wi-Fi (including rental Wi-Fi), SIRA-approved CCTV, audio-visual and collaboration, and digital solutions for corporates.

Question 2

What makes emtech different from other IT providers in the UAE?

Accepted Answer

We combine end-to-end delivery, rapid response, and compliance by design. We hold ISO, TRA, MCC, and SIRA certifications and work with leading vendors, enabling best-fit technology and accountable SLAs.

Question 3

What certifications do you hold (ISO, TRA, MCC, SIRA)?

Accepted Answer

We are ISO certified, TRA approved, MCC certified, and SIRA certified, ensuring quality, telecom and government compliance, municipal compliance, and CCTV compliance.

Question 4

Who are your technology partners?

Accepted Answer

Our ecosystem includes Microsoft, Cisco, Dell, HPE, Huawei, Aruba, SonicWall, Sophos, Fortinet, Barracuda, Check Point, Sangfor, Ruijie, 3CX, Veeam, Acronis, Schneider, Hikvision, Mimecast, and others.

Question 5

Do you set up IT for new offices or new ventures?

Accepted Answer

Yes. We deliver complete office IT build-outs including structured cabling, servers and storage, enterprise Wi-Fi and switching, identity and security, and cloud integration and migration.

Question 6

Do you provide Managed IT Services? What’s included?

Accepted Answer

Yes. Managed IT Services cover 24/7 remote and onsite support, engineers on demand, monitoring and patching, asset and license management, backup and disaster recovery, and Microsoft 365 and cloud administration under clear SLAs.

Question 7

Can you provide engineers on demand?

Accepted Answer

Yes. We provide certified engineers on remote, hybrid, or onsite engagement models as part of our managed services.

Question 8

Do you handle cloud migration and Azure management?

Accepted Answer

Yes. We plan and execute secure migrations to Microsoft Azure and then run, optimize, and govern environments through Azure Managed Services, including options within UAE regions.

Question 9

Do you provide Microsoft Copilot licenses and AI solutions?

Accepted Answer

Yes. We supply Copilot licenses and implement secure AI in Microsoft 365 with governance, data protection, and user enablement.

Question 10

What cybersecurity solutions do you offer?

Accepted Answer

We provide strategy and 24/7 operations including firewalls, EDR/XDR, email security, SIEM and SOC, incident response, identity and access management, and compliance and vulnerability assessments.

Question 11

Do you provide SIRA-approved CCTV solutions for corporates?

Accepted Answer

Yes. We design, install, and maintain SIRA-approved CCTV systems for offices, warehouses, and retail locations, with compliance documentation and ongoing support.

Question 12

Why does SIRA approval matter in Dubai?

Accepted Answer

SIRA approval verifies that video surveillance systems meet legal and security standards. Many facilities require it for licensing, insurance, and operational compliance.

Question 13

Do you design enterprise Wi-Fi and networking (e.g., Aruba)?

Accepted Answer

Yes. We design and deploy campus Wi-Fi, switching, SD-WAN, NAC, and VPN. We partner with vendors such as Aruba, Cisco, and Fortinet to match performance and security requirements.

Question 14

Do you provide rental Wi-Fi for events and exhibitions?

Accepted Answer

Yes. We offer Wi-Fi as a Service for events and temporary offices, including equipment, configuration, monitoring, and onsite support.

Question 15

Do you deliver corporate AV and video-conferencing setups?

Accepted Answer

Yes. We build meeting rooms, boardrooms, and collaboration spaces with certified integration for video conferencing and presentation systems.

Question 16

Do you offer digital signage solutions?

Accepted Answer

Yes. We provide cloud-managed digital signage, video walls, and content support for lobbies, retail, and operations centers.

Question 17

Do you provide digital workplace and eLearning solutions for corporates?

Accepted Answer

Yes. We deliver custom eLearning, LMS integration, and digital workplace enablement programs focused on adoption and governance.

Question 18

Can you relocate a data center or server room?

Accepted Answer

Yes. We manage discovery and planning, labeling and transport, re-racking, power and cooling checks, and post-migration validation to minimize downtime and risk.

Question 19

Do you provide structured cabling and fiber?

Accepted Answer

Yes. We deliver certified structured cabling for copper and fiber, rack dressing, testing, and documentation.

Question 20

How quickly do you respond to IT emergencies?

Accepted Answer

We operate with strict SLAs and real-time tracking through our service platform, offering 24/7 support for critical incidents.

Question 21

Which regions do you serve?

Accepted Answer

We are headquartered in the UAE and support businesses across the GCC and the wider region. Coverage and timelines are confirmed per engagement.

Question 22

How do we get started?

Accepted Answer

Share your goals and current setup. We conduct a quick assessment and propose a practical roadmap with options and timelines.

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