Your company operates in a turbulent business environment where new technologies are reshaping industries, customer preferences are evolving rapidly and geopolitical equations are shifting dramatically. If you’re struggling to adapt to these quick and challenging transitions, you’re not alone. To tackle these issues as soon as possible, some corporate executives resort to quick fixes that don’t support customer or employee growth in the long run. For example, rushing through process implementations, technology upgrades and new hire training almost always results in botched executions and unnecessary confusion. Building a foundation for sustainable scaling can allow you to scale up or down as needed without incurring lengthy downtime, constant technological upgrades or harming your bottom line.
It’s important to think about your people, processes and technology while implementing sustainable scaling.
The success of your business is dependent on the training and onboarding materials you provide for your employees and customers. Supporting them with easy-to-find, on-demand training relating to a problem they’ve encountered is a terrific way to help your company grow.
Also, ensure that those affected by significant changes are adequately informed. This will help reduce dissatisfaction, absenteeism and attrition. When people are effectively managed and supported, your business benefits in ways that often go overlooked, and a people-first culture can be fostered.
Your organization must have someone designated as the Chief Documentation Officer (CDO). The CDO keeps crucial process documentation updated — from IT processes to HR, marketing and beyond — so that anybody can quickly step in and assist whenever necessary.
Similarly, every other process must be carefully planned, monitored and managed so your daily operations run like a well-oiled machine.
When dealt with properly, technology can significantly support your people and processes. However, there are a few things you should keep in mind when prioritizing sustainable scaling:
It’s easier said than done to strike the perfect balance between people, processes and technology in order to scale your business sustainably. More often than not, it requires far more time, effort and skillsets than you have available. This is where a managed service provider (MSP) can come to your rescue.
An MSP with in-depth subject knowledge and years of experience can make sustainable scaling a hassle-free journey. Our staff of expert technicians are ready to help you start your journey to sustainable scalability. Reach out to us today for a no-obligation consultation.
Additionally, to learn more about what to consider when trying to achieve organizational sustainability, download our infographic “The Relationship Between Business Sustainability and Success” by clicking download pdf button.
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