A help desk could be a resource meant to provide the client or internal user with data and support associated with a company's processes, products and services. the aim of a help desk is to provide a centralized resource to answer questions, troubleshoot issues and facilitate solutions to known issues.
Common samples of help-desks include: Technical Support centers, Product Support /Warranty functions, worker benefits desks and facilities service centers. A help desk is concentrated on providing “help” and “break-fix” support. Helpdesks don’t have to be IT targeted and can be used to support exceptions to traditional operations that come about everywhere the company. helpdesk support may be provided through various channels as well as physical locations, toll-free numbers, websites, instant messaging, or email. Our standard help desks offer a solitary purpose of contact for clients to get assistance. Typically, our helpdesk work areas handle demands by utilizing help desk software or issue the following framework, which empowers the help desk administrators to monitor the client solicitations utilizing a one of a kind identifier, effectively discover answers for regular questions, organize cases, etc. Emtech help desk utilizes various dimensions to oversee various types of inquiries.
The primary dimension is generally set in the mood for noting presumably the most well-known inquiries, or for offering answers that regularly have a place in a learning base or FAQ. In the event that the assistance work area specialists can't unravel the issue at the main dimension, the issue is then moved to the second dimension, which will, as a rule, have better-prepared staff who can deal with increasingly complex questions. We may likewise utilize a third more elevated level, a gathering that typically handles software and hardware requirements, for instance, bug fixes and refreshes that directly affect bigger customers.
Much more than a traditional IT help desk, the Emtech IT Support & Service Desk is staffed with over 100 certified IT professionals, available to you 24x7x365. Our IT help desk services provides efficient solutions to deliver immediate support to our customers — and our customer’s customers. We deliver IT comprehensive IT consultancy services to businesses of any size with 24 hour help desk support available year-round.
- More than two decades of service excellence in the U.A.E
- Virtual Assistant provides quick support to all AMC customers
- Named engineers provide expert support remotely and onsite
- Certified and experienced support engineers
- Affiliated to all major global OEMs
- Well defined escalation matrix
- Dedicated account managers
- 24/7 on-site critical support
- Online ticketing system
- Knowledge sessions