A help desk could be a resource meant to provide the client or internal user with data and support associated with a company's processes, products and services. the aim of a help desk is to provide a centralized resource to answer questions, troubleshoot issues and facilitate solutions to known issues.
Common samples of help-desks include: Technical Support centers, Product Support /Warranty functions, worker benefits desks and facilities service centers. A help desk is concentrated on providing “help” and “break-fix” support. Helpdesks don’t have to be IT targeted and can be used to support exceptions to traditional operations that come about everywhere the company. helpdesk support may be provided through various channels as well as physical locations, toll-free numbers, websites, instant messaging, or email.
Much more than a traditional IT help desk, the Emtech IT Support & Service Desk is staffed with over 100 certified IT professionals, available to you 24x7x365. Our IT help desk services provides efficient solutions to deliver immediate support to our customers — and our customer’s customers. We deliver IT comprehensive IT consultancy services to businesses of any size with 24 hour help desk support available year-round.