ICT . Digital . Cloud . Online
emtech

24/7 Online Support

Organizations are always urged to sustain their PC frameworks with the administrations of specialized help groups that give day in and day out IT support. As of late, for instance, the Ransomware attack, CryptoLocker has demonstrated the significance of having individuals accessible at all times to help re-establish frameworks which have been taken over by virus attacks.  

Joining hands with a 24/7 administrations supplier like Emtech is a method for getting high caliber—yet savvy—all day, every minute IT support. We can enhance your in-house IT division, working intimately with your staff to give quick investigating help, or we can accept all out accountability for your system. Everything relies upon your requirements.  Emtech offers adaptable administration designs that will enable you to pick the administrations that you are searching for—guaranteeing that you take full advantage of your cash. For example, you can buy an adaptable measure of month to month or yearly hours for specialized help, unlimited 24/7 IT backing or anything in the middle.  

Emtech works from a dedicated system which ensures that is accessible every minute of every day/365. So you can rest guaranteed that if a server crashes at 7 p.m. on a Friday, a live, U.A.E - based agent will probably handle your call and associate you with an ensured specialist or experienced architect. Our engineers are specialists in every aspect of technology. They can likewise help investigate Microsoft Office, Terminal Server, Exchange Server, firewalls, VoIP and pretty much whatever other issues that you may have.  

Emtech's customers ranges from little law offices to Fortune-class undertakings. We will work intimately with your business to comprehend the subtleties of your system, and afterward nonstop to ensure your system is performing at the normal state you require. 24/7 Support removes your consistent duty of being there to keep frameworks accessible. It gives you prompt access to an expansive group of experienced professionals, up to all level, so you can be certain your most mind-boggling system issues will be settled rapidly and effectively.  In the event that you depend intensely on IT, it tends to comfort rapidly achieve specialized experts who comprehend your business. Since we archive everything forthright, our specialists definitely know your necessities and strategies when you raise an issue.

Emtech Features:
  • As 24/7 support client, you'll have a committed and one of a kind help number for tickets;
  • Committed help hotline – open throughout the day, consistently;
  • 2-hour ensured reaction time;
  • Guaranteed nearby administration if there is an occurrence of crisis;
  • All levels of specialized help;
  • 100% goals rate on all issues;
Why Emtech?  
  • More than two decades of service excellence in the U.A.E
  • Virtual Assistant provides quick support to all AMC customers
  • Named engineers provide expert support remotely and onsite
  • Certified and experienced support engineers
  • Affiliated to all major global OEMs
  • Well defined escalation matrix
  • Dedicated account managers
  • 24/7 on-site critical support
  • Online ticketing system
  • Knowledge sessions

 

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